At Medicine Super Store, we are proud to offer worldwide shipping to ensure our products reach our global customers, no matter where you are. Our shipping practices are designed to be secure, fast, and discreet, providing a smooth experience from purchase to delivery.
Shipping Timeframes
We process orders promptly to minimize delays. Once your payment has been successfully confirmed, we dispatch orders within 24 to 48 hours. Shipping times may vary based on your location:
- North America: 3-7 business days
- Europe: 5-10 business days
- Asia: 7-15 business days
- Africa & South America: 10-20 business days
- Oceania: 5-12 business days
Please note that the exact shipping time will depend on the courier service and your specific location. Unexpected delays may occur due to customs processing or courier issues.
Tracking Your Order
Once your payment is confirmed, you will receive an order confirmation email. After this, our system automatically generates a tracking number that allows you to monitor your shipment’s progress in real-time. Tracking information will be provided to you via email, enabling you to see every step of the delivery process, from dispatch to your doorstep. If you encounter any issues receiving your tracking details, feel free to contact our support team for assistance.
Discreet Packaging
We value your privacy, so all products are shipped in discreet, unmarked packaging. There are no logos, branding, or labels on the package that could reveal its contents. This helps ensure your order arrives safely and with the utmost confidentiality.
International Shipping
We proudly offer shipping to over 132 countries worldwide. We make every effort to comply with the customs regulations of each country. However, it is important that you familiarize yourself with your country’s import policies, as you are responsible for ensuring the products you purchase are allowed for import.
In the event that a package is held at customs due to restrictions, we are unable to issue a refund for the purchase unless the package is returned to us undamaged.
Shipping Costs
Shipping fees are calculated at checkout based on your location and the shipping method you choose. We offer both standard and expedited shipping options to cater to different delivery needs. Shipping costs are determined by:
- Weight of the package
- Shipping destination
- Delivery speed chosen
Lost or Stolen Packages
We do our best to ensure timely delivery of all orders. However, once the package is handed to the courier and a tracking number is provided, Medicine Super Store cannot be held responsible for lost or stolen packages. We recommend tracking your package closely and contacting your local post office or courier for updates if any issues arise.
If you believe your package has been lost or stolen, please reach out to us, and we will assist you in filing a claim with the courier.
Customs and Import Taxes
All international shipments may be subject to import taxes, duties, and fees imposed by your country’s customs authorities. As the recipient, you are responsible for these fees. Medicine Super Store has no control over these charges, as they vary widely between countries.
We recommend contacting your local customs office for further information regarding the specific duties and taxes you may incur.
Changes to Shipping Addresses
If you need to update or change your shipping address after placing an order, please contact us as soon as possible. We will make every effort to update the shipping address before the package is dispatched. Once an order has been shipped, we are unable to change the shipping address.
Non-Deliverable Orders
In cases where a package is returned to us due to incorrect shipping information provided by the customer, we will reach out to confirm the correct details and arrange for reshipment. Any additional shipping fees resulting from incorrect addresses will be the responsibility of the customer.
Customer Support
For any shipping-related inquiries, including tracking issues or changes to your order, please reach out to our support team at info@medicinesuperstore.com. We are available 24/7 to assist you and ensure you have a smooth experience.
At Medicine Super Store, we are committed to making your shopping experience as seamless as possible, with fast, secure, and discreet shipping. Thank you for trusting us to fulfill your medical needs!