At Medicine Super Store, customer satisfaction is our top priority. We strive to provide high-quality products and a seamless shopping experience, but we understand that sometimes things may not go as expected. Our refund policy ensures a fair process for any issues that arise, offering transparency and ease.

Eligibility for Refunds

We offer refunds under the following circumstances:

  1. Damaged or Defective Items: If your product arrives damaged or is defective, we will issue a full refund. You must contact our customer support within 7 days of receiving the product, including photos and details of the damage or defect.
  2. Incorrect Items Received: In the rare case that you receive the wrong item, please notify us within 7 days of receiving the product. We will either send the correct product or provide a full refund, including any applicable shipping costs.
  3. Undelivered Orders: If your order does not arrive within the estimated shipping window, please reach out to us. We will investigate the issue with our shipping partners and, if the package is lost, we will issue a refund or arrange for a replacement.

Non-Refundable Items

Due to the nature of the products we sell, some items are non-refundable. These include:

  • Opened or used products
  • Perishable goods
  • Items marked as final sale or clearance
  • Custom or special-order items

How to Request a Refund

If you are eligible for a refund, please follow these steps:

  1. Contact Us: Email our customer service team at info@medicinesuperstore.com within 7 days of receiving your order. Provide your order number, photos of the product, and a brief description of the issue.
  2. Approval Process: Once we receive your request, our team will review it and notify you of the approval or rejection of your refund within 3 business days.
  3. Refund Issuance: If your refund is approved, it will be processed within 5-7 business days. The refund will be applied to your original method of payment, and you will receive a confirmation email once the refund has been issued.

Return Shipping

  • If you receive a damaged, defective, or incorrect product, Medicine Super Store will cover the return shipping costs.
  • For other returns that are approved (such as non-damaged products), you will be responsible for covering the return shipping costs.

Partial Refunds

In some cases, only partial refunds may be granted. This includes:

  • Products that are not in their original condition
  • Items returned more than 7 days after delivery without prior communication
  • Products that are missing parts not due to our error

Refund Processing Time

Please note that once a refund is processed, it may take 5-10 business days for the funds to appear in your account, depending on your payment provider. We recommend contacting your bank or credit card company if you do not see the refund after this timeframe.

Cancellations

You may cancel your order as long as it has not yet been processed or shipped. If your order has already been dispatched, please follow our return process once the package arrives. To request a cancellation, contact us at info@medicinesuperstore.com as soon as possible.

Exceptions

  • We do not issue refunds for products delayed due to customs inspections or shipping carrier delays that are beyond our control.
  • Products lost due to incorrect addresses provided at checkout are non-refundable. Please double-check your shipping information before completing your purchase.

Contact Us

For any questions or concerns about our refund policy, feel free to contact our customer support team at info@medicinesuperstore.com or call us at +17205069118. We’re here to help!

At Medicine Super Store, we are committed to ensuring you have the best experience possible. If you encounter any issues, we’ll work with you to make it right.